Frequently Asked Questions

Pricing Related Questions

1. Content sharing as per the package
2. Content specifically crafted for your business by a content specialist.
3. Engaging content including links, videos, pictures and more.
4. Promoting your products and services through posts.
5. Custom branded graphics to increase brand awareness.
6. Perfect balance of curated, owned and promotional content.
Yes. All our plans include comments/messages monitoring where we monitor and reply to them within 24-48 hours.
All plans also include spam monitoring where we monitor for any unwanted activity on your profiles and remove/report spam when necessary.
Yes. You can contact us to get your custom plan and we shall do it for you.
Yes. You can contact us for the same.
Absolutely not. You only pay what you see.
No. You will have to allocate an exclusive budget for paid ads.

General Questions

No, there is no contract.
Yes, you can upgrade or downgrade your plan at any time.
Yes, you can cancel your plan at any time, but we need 30 days' notice to stop work and billing.
Yes. We do have refund policy. You may contact us to know more about this.
Yes, definitely you can be sure. All the content that we post will be specially crafted for your business to engage your audience and will be sent for your approval before publishing them.
Your account manager will be posting content on your profiles as per the details you submitted and the discussion done with you. Hence, normally the content we post is in-line with your ideas. But, if you don't like any piece of content posted by us, you can just notify the same to your account manager and we'll take care of it. We encourage our clients to give us the feedback about content as often as possible. Let it be good or bad. Especially in the initial few days of posting, you can check the content and let us know your thoughts. We always want to make sure that our posting style matches your brand tone on social media.
After you order your Social Media plan, we'll ask you a few quick questions about your business. Your answers will help your manager understand what you do, your industry, target audience, time zone etc. Then your account manager will do research about your website, previous social media posts, related links and everything else that is needed for content creation. He'll also email you giving an idea about the content we'll be posting.
Social media marketing is not a one time job. We'll ask your feedback regularly regarding the content to make sure everything is going perfect.
Yes, sure we can. Creating and optimizing social media accounts is included in all the packages.
Yes, for Twitter, Pinterest and Instagram, we'll need login details.
For other networks like Facebook, Google+, LinkedIn and YouTube, you can make us admin of the pages which does not require giving login details.
Yes, definitely. You can just send them to your account manager in advance. Your account manager will schedule them as required.
Once you order your Social Media plan, we'll start working on your accounts within 3 business days . Please make sure that you give the admin rights and the login credentials(if required) of your social media accounts.
Yes, we do. You can order any plan and make payments in advance and discount would be as under:
5% discount on 3 months advance payment
10% discount on 6 months advance payment
15% discount on 12 months advance payment
Currently we support Facebook, Twitter, Google+, Pinterest, LinkedIn, Instagram and YouTube only. But if you want us to handle your Vine/Tumblr/Flickr/Reddit/Snapchat account, then you can contact us for a custom quote.
Yes, we can. But please first contact us to discuss more.
As our standard plans are for small businesses, we can provide you a custom quote according to your requirements.
Yes. They are yours, after all!
We'll take care of your social media, but you can always engage if you would like to!
Be sure about this. There are NO hidden costs in our packages. You only pay what you see. We also do not have any contracts. Billing will be done monthly and you can cancel it anytime. but we need 30 days' notice to stop work and billing.
Sure! Just visit Case Study to see a few recent examples of our work.
Yes! We do have a digital marketing team. You can learn more about our digital marketing services at digitalsamrat.in
We use Hootsuite for posting content to your accounts. You will have to approve all our posts before they go live or schedule new content conveniently.